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Zinio FAQs

Zinio FAQ

Questions

I created an account but I did not receive my confirmation email. Why not?

When I click on a magazine image on my library collection page, why am I seeing the message: "Sorry. This digital magazine offer or download page cannot be found."

I am trying to use my library email and password to log into Zinio.com, but it says my password is incorrect.

How do I navigate from my Zinio.com account back to the library collection page?

I am receiving emails from Zinio with special promotions and offers. How do I stop receiving these emails?

I am receiving emails notifying me when a new magazine is available in my collection, but I do not wish to receive them. How do I stop these emails?

I am not receiving emails notifying me when a new magazine issue is available in my Zinio library. Why not?

I am using an iPad to read my magazines and I am getting notices that say "Your subscription has expired. Renew now". What does this mean and how can I stop it from happening?

I am having trouble viewing my magazines on Zinio.com when using the Google Chrome browser.

I am receiving free issues of magazines in my Zinio library. How do I stop this from happening?

I have selected a title that says "Download Reader 4 to Read". What does that mean?

I can't download a title to my iPhone or Android mobile device. Why is that?

I do not want to see "Adult" publications when I am using my Zinio.com account. How do I turn those off?

Answers

I created an account but I did not receive my confirmation email. Why not?

The notification emails are sent automatically after you subscribe and should show up in your email account within minutes of registering. If you do not receive the confirmation email, it may have been blocked by your email security setting. Please check your spam or junk mail folder. If it is not there, open your security settings in your email and set them to allow delivery from rbsso@rbdigital.onmicrosoft.com and try the registration process again.
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When I click on a magazine image on my library collection page, why am I seeing the message: "Sorry. This digital magazine offer or download page cannot be found."

This message means that you already have added that magazine to your collection. This is a security feature required by Zinio to ensure that only one patron has access to one magazine per account.
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I am trying to use my library email and password to log into Zinio.com, but it says my password is incorrect.

Zinio for Libraries requires that a patron create a library account to access the library's collection page and a separate Zinio.com account to read and manage their content. This is a security feature demanded by the publishers participating in our program and is a one-time process for patrons. You should use the same email address for both accounts.

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How do I navigate from my Zinio.com account back to the library collection page?

After clicking on a magazine your Zinio.com account page will open in a separate tab on your browser. Click on the "Return to Library Collection" tab in your browser to return to the collection page.
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I am receiving emails from Zinio with special promotions and offers. How do I stop receiving these emails?

There are three ways to do this:

  1. When you first create a user account on Zinio.com, you are asked to set up email permissions as part of that process. If you leave all of the "boxes" unchecked, you will not receive promotional emails.
  2. You may change your email permissions anytime by clicking in the "Account Settings" tab on your Zinio account page, then on the "Email Preferences" link and checking or unchecking the boxes.
  3. At the bottom of every email is an "Update Contact Preferences" link that you can use to change your email preferences.


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I am receiving emails notifying me when a new magazine is available in my collection, but I do not wish to receive them. How do I stop these emails?

The notification emails transactional (verifying that a transaction has taken place) and are required by publishers on the Zinio platform. Notification emails cannot be turned off.
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I am not receiving emails notifying me when a new magazine issue is available in my Zinio library. Why not?

 

  • The notifications emails are sent automatically for any new issue you click on your your library collection.
  • You need to go back to your library collection to check out "click on" the next issue to add it to your Zinio.com viewer account.

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I am using an iPad to read my magazines and I am getting notices that say "Your subscription has expired. Renew now". What does this mean and how can I stop it from happening?

This is an error in the Zinio system that only effects iPad users and Zinio is working to correct it as soon as possible. In the interim, iPad users can stop the notifications by disabling "push notifications" in their iPad settings.
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I am having trouble viewing my magazines on Zinio.com when using the Google Chrome browser.

This is a recent issue on the Zinio side and it is related to the new release of Google Chrome. Zinio has fixed the problem and step by step instructions are available here: http://www.keepandshare.com/doc/4747928/flash-player-upgrade-on-chrome-pdf-469k?da=y . This issue does not affect Internet Explorer, FireFox or Safari browsers.
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I am receiving free issues of magazines in my Zinio library. How do I stop this from happening?

This is something a patron can control via their "account settings" tab on Zinio.com. To top receiving the issues, uncheck the box next to "Daily Deals" and they won't get any more free magazines sent to their library.
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I have selected a title that says "Download Reader 4 to Read". What does that mean?

Some publishers only allow their magazines to be read via download and not via the online reader. These titles require a user to download the Zinio Reader 4 software app to their PC, Mac or mobile device in order to read the magazine. Clicking on the image of the magazine initiates the download process.
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I can't download a title to my iPhone or Android mobile device. Why is that?

It may take longer for Zinio to format titles for small screen mobile devices because of the "Text Flow" functionality they use for those devices. Text Flow allows users to read the text only in an article (like an eBook with no pictures) giving a better experience. The mobile device availability status for all titles can be checked by clicking on the List View icon on the "My Library" desktop.
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I do not want to see "Adult" publications when I am using my Zinio.com account. How do I turn those off?

There are two ways for patrons to prohibit adult content from appearing in their Zinio.com account:

  1. From the "account settings" tab select "adult content" then check the box next to "I don't want to see mature content when I am at Zinio":
  2. Or select "Safe View" ON from the option in the upper right corner of their home screen:

Either method guarantees that you will not see adult content on the Zinio.com site.
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Camden County Library Staff, May 2011 Our entire staff is here to help! Get the answer to your question in person, by phone, email or text.  You can also schedule one-on-one time with Assistance by Appointment.

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